Spa Etiquette

Appointment

Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment.

Check-in

Please check in at the spa reception at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times.

Being Late for the Appointment

Arriving late may limit the time of your treatment. Regardless of when your treatment starts, the treatment will end on time to avoid any further delay for following guests.

Cancellation Policy

A 24-hour cancellation notice is required to help us re-schedule your appointment, subject to space availability. Any cancellation with less than  24 hours notice will incur a 50% cancellation fee. Full charges will be imposed for a “no-show”. To secure a reservation a credit card number will be required.

Cellular Phones

To ensure that guests can enjoy the peaceful sanctuary of The Lammar’s Spa, we respectfully request that all visitors keep noise to a minimum. Cellular phones and electronic devices are discouraged.

Attire

Please arrive at the Spa wearing comfortable, light clothing or a bathrobe. We will provide you with disposable underwear, slippers, towels, shower facilities and hair dryer for your comfort and convenience. Please leave any valuable belongings in your locker. We will not accept responbility for the lost of valuable brought to the spa. While it not necessary for you to take out contact lenses during your treatment, we advise you to bring your case and solution to the spa just in case you feel any discomfort.

Special Consideration

Guests who have high blood pressure, heart conditions, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your spa therapist of any existing medical conditions.

Note for Men

Men are advised not to shave for at least 3 hours before a facial to avoid any irritation.

Note for Women

Women are required to remove all traces or make up prior to any treatment and avoid shaving before body exfoliation treatment. Body treatments are not appropriate for pregnant women. However, please ask our spa receptionist to advise what treatment are considered safe to experience during pregnancy.

Smoking And Alcohol

Smoking and the consumption of alcohol within the Spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any Spa treatment.

Valuables

We recommend that no jewellery be worn at the Spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises.

Gift Certificates

Gift certificates for our spa treatments are available. Gift Certificates make the perfect gift for special occasions, loved ones, friends and anyone else with whom you would like to share The Lammar’s Spa experience. For more details, please contact our spa receptionist (62-22) 2004888, 2004889

Gift Cards

Gift Cards are valid for services or products only and may be purchased at the facility or online. Lost and stolen cards are not replaceable and may not be redeemed for cash.

Refund Policy

Treatment packages and spa memberships are non-refundable, non-transferable and non-exchangeable.

Payment Of Services

We accept cash and all major credit cards. All prices are quoted in Indonesian Rupiah exclusive goverment tax and service charge. Prices are subject to change without prior notice.